Trailer Repair & Service FAQs
Q: Do you service trailers I didn't purchase from you?
A: Absolutely. We service all trailer brands regardless of where purchased. Bring us your trailer, we'll take care of it.
Q: Do I need an appointment for trailer service?
A: Appointments are preferred for guaranteed same-day service, but we accept walk-ins for free estimates and minor repairs. Call ahead if traveling from outside the Des Moines metro to ensure we can accommodate you.
Q: How long does a typical trailer repair take?
A: Routine repairs (brakes, bearings, lights, tires) typically take 2-4 hours and can be completed same-day. Major repairs (axle replacement, rewiring, framework) may require 1-3 days, depending on parts availability and repair complexity.
Q: What payment methods do you accept?
A: Cash, checks, all major credit cards. Financing is available for larger repairs through our lending partners.
Q: How much will my repair cost?
A: Cost varies based on the specific repair needed. We provide detailed estimates before beginning work, no surprises. Call 515-834-2040 with a description of your problem for a ballpark estimate, or bring your trailer in for a free inspection and precise quote.
Q: Can you handle emergency trailer repairs?
A: Yes. Call 515-834-2040 during business hours for emergency service. We prioritize safety-critical repairs (brakes, bearings, steering/suspension).
Q: How often should I have my trailer serviced?
A: We recommend a:
- Comprehensive inspection every 12 months or 12,000 miles, whichever comes first.
- Bearing repack every 12 months or 12,000 miles.
- Brake inspection annually.
- More frequent service if you tow heavily, frequently, or in harsh conditions.
Refer to our Service page to see all the services offered.
Q: Can you work with my insurance company for trailer repairs?
A: Yes, we work directly with insurance companies for collision damage, storm damage, and other insured repairs. We'll handle the necessary documentation and work with your adjuster.
Q: Do you provide loaner trailers while mine is being repaired?
A: We do not offer rental or loaner trailers during service or repair appointments.
We understand that downtime can impact your schedule, which is why our service team works efficiently to complete repairs as quickly and accurately as possible. If your trailer is essential to your daily operations, we recommend arranging alternative transportation in advance of your service appointment.
Q: What's your warranty on trailer repairs?
A: All labor is warranted against defects in workmanship. Parts warranties vary by manufacturer—we'll explain specific coverage for your repair. Please keep in mind, warranties only apply to the first title holder.
Q: Do you service boat trailers?
A: Yes, we service boat trailer running gear: axles, brakes, bearings, tires, lights, winches, and bunks. We don't service boat motors or hulls (trailer only).
Q: Do you service RV trailers?
A: We service RV trailer chassis, axles, brakes, bearings, tires, lights, and running gear. We don't service RV interiors, appliances, plumbing, or HVAC systems (chassis and running gear only).
Q: Can you help with Iowa trailer registration and titling?
A: We can assist with questions about Iowa DMV requirements and inspections needed for registration. We don't process registration directly, but we can guide you through the process.
Q: What should I do if my trailer breaks down on the road?
A: During business hours, call 515-834-2040 to discuss the problem. If it's a minor issue, we may be able to guide you through a temporary fix to get to our facility. For serious issues (bearing failure, brake failure, axle damage), we can recommend towing services. For after-hours emergencies, Iowa has several 24/7 towing companies we can recommend.
Q: Do you rent trailers while mine is being repaired?
A: At this time, we do not offer rental trailers during service or repair appointments.
We understand that downtime can impact your schedule, which is why our service team works efficiently to complete repairs as quickly and accurately as possible. If your trailer is essential to your daily operations, we recommend arranging alternative transportation in advance of your service appointment.
Q: Can you install the accessories I purchased elsewhere?
A: Generally, yes, though we prefer to supply accessories ourselves to ensure quality and compatibility. If you have specific items you'd like installed, call to discuss.
Q: What if the repair costs more than my trailer is worth?
A: We'll be honest with you about repair costs versus trailer value. If repair doesn't make economic sense, we'll tell you. We can discuss options, including a trade-in toward a different trailer.
Q: Do you work on custom or homemade trailers?
A: Yes, we service custom-built and homemade trailers. However, if modifications create safety concerns or violate regulations, we'll explain the issues before proceeding with repairs.